Slice of Success: L'Antica Pizzeria's Growth Journey with qlub
As L’Antica’s tables were fully booked for both lunch and dinner nearly every day, its operational model faced strain, particularly during peak hours. L’Antica faced challenges such as: long payment wait times during peak hours, occasional billing errors, and underutilised opportunities to grow its online presence.
Key Challenges
Lengthy Payment Processes
Manual billing caused delays during busy periods.
Human Errors
Mistakes in payments, especially with split bills, occasionally leading to dissatisfied customers.
Slower Table Turnover
This limited the ability to serve new patrons efficiently.
Lack of Strong Online Presence
Despite glowing in-house feedback, many satisfied customers did not leave reviews online. This diminished opportunities for visibility and credibility in the competitive dining landscape.
Overview
L’Antica Pizzeria da Michele, globally renowned as “The Sacred Temple of Pizza,” made its debut in the Asia Pacific region by opening in Singapore in 2024. This legendary pizzeria, revered for its authentic Neapolitan flavors, quickly attracted many pizza enthusiasts. However, its popularity soon led to operational hurdles. To overcome these challenges, L’Antica partnered with qlub, leading to a transformative shift in their operations and customer engagement.
THE SOLUTION
qlub provided innovative solutions that directly addressed L’Antica’s challenges, combining technology with customer-centric enhancements.
qlub’s system enabled customers to make payments directly at their tables using their smartphones, eliminating the need for staff intervention. This integration also allowed L’Antica to retrieve bills directly from the POS, minimizing human errors and discrepancies during reconciliation
The seamless and intuitive self-service feature reduced payment times significantly, easing staff workload and improving overall efficiency.
qlub introduced a post-payment prompt that redirected diners to the restaurant’s Google Reviews page, encouraging them to share their experiences. This automated feature simplified the review process, increasing the likelihood of customer participation.
THE RESULTS
By reducing payment wait times, L’Antica saw quicker table turnover during peak hours, allowing the pizzeria to accommodate more guests.
Staff members benefited from an average 25% increase in monthly tips following qlub's implementation, which contributed to higher morale and job satisfaction.
Within four months of using qlub, L'Antica saw a 2x increase in Google Reviews, along with improved customer satisfaction scores.
A LOOK AHEAD
The partnership with qlub has empowered L’Antica to deliver faster, more efficient service without compromising its authentic dining experience. By seamlessly integrating modern technology into its operations, L’Antica is well-positioned to maintain its status as a leading dining destination while scaling its presence across the Asia Pacific region.
