The Future of Fine Dining Payments: qlub’s Impact on La Petite Maison
In early 2024, following a significant renovation that increased its seating capacity, LPM experienced a surge in popularity. The increased footfall following the renovation revealed bottlenecks in LPM’s operational workflow, particularly in the payment process.
Key Challenges
Payment Delays
With the larger seating capacity and higher guest numbers, wait times for settling bills grew longer. These delays impacted customer satisfaction and overall table turnover rates.
Low Tip Collection
In the Middle East, tipping is not always customary, and many employees found it uncomfortable to prompt patrons for tips. This cultural barrier led to relatively low tip collections compared to LPM’s revenue potential.
Cash Reconciliation Errors
Manual payment handling increased the risk of errors during end-of-day cash reconciliation, consuming valuable time and effort.
Overview
La Petite Maison (LPM), a celebrated dining destination offering the exquisite cuisine of the French Riviera, enjoys a prime location at the Galleria Al Maryah Island Mall in Abu Dhabi. With its stunning views of the water and skyline, LPM embodies the essence of La Belle Époque, where culinary artistry meets cultural sophistication. Known for its seamless harmony of flavors and ambiance, LPM offers guests an unparalleled dining experience. However, its success presents new operational challenges that need innovative solutions.
THE SOLUTION
LPM partnered with qlub to address these challenges through a streamlined and automated payment system, revolutionizing its payment processes.
A QR qlub card was placed alongside the bill, enabling customers to settle their charges instantly without staff intervention.
qlub’s system seamlessly integrated with LPM’s existing POS setup, allowing for automatic bill closures and eliminating reconciliation discrepancies.
With qlub's system, LPM could effortlessly enhance service charge collection by offering customers the option to include a pre-selected service charge, streamlining the process without staff needing to ask for tips directly.
THE RESULTS
The implementation of qlub brought measurable improvements to LPM’s operations and customer satisfaction.
The streamlined payment process reduced average table turnover times by approximately 5 minutes, enabling LPM to serve more guests during peak hours.
Automated bill closures and integration with the POS system significantly reduced the effort required for end-of-day cash reconciliation, minimising errors and saving staff time.
With the introduction of suggested tips to the end user, tips have increased by 300% compared to manual payment methods.
A LOOK AHEAD
The collaboration between La Petite Maison and qlub has set a new standard for operational excellence in fine dining. By embracing a cash-free, technologically advanced payment system, LPM has enhanced the guest experience while reducing operational overhead.
