Villa Gusto Simplifies Payments and Streamlines Operations with qlub
Villa Gusto’s busiest period occurs during lunch when the restaurant serves more than 1,000 customers. The process of managing the inflow and outflow of guests created several operational hurdles: long checkout queues, high labour costs, and inefficiencies in managing customer flow.
Key Challenges
Long Checkout Lines
Customers had to wait 10-15 minutes to settle their bills, causing frustration and delays.
High Labor Costs
To handle the heavy customer flow, Villa Gusto had to employ 12 cashiers, significantly impacting payroll.
Inefficient Use of Space
Multiple cashier counters were required, taking up valuable floor space and increasing hardware maintenance costs.
Slow Table Turnover
Because customers spent extra time in the checkout line, tables remained occupied longer, limiting the restaurant’s capacity to serve more customers.
Overview
Villa Gusto is a popular self-service buffet restaurant serving over 1,300 customers during peak lunch hours. Known for its "pay-by-weight" model, Villa Gusto faced significant challenges during the busy lunch rush. Seeking a more streamlined and cost-effective solution, Villa Gusto turned to qlub to revolutionise their payment and checkout process.
THE SOLUTION
qlub’s all-in-one payment solution offered the perfect fit for Villa Gusto's needs, providing both operational efficiency and an improved customer experience.
qlub enabled Villa Gusto to accept all cashless payment methods, including credit/debit cards, giving customers the flexibility to pay however they preferred.
qlub seamlessly integrated with Villa Gusto’s existing Point-of-Sale (POS) system. This integration automatically marked open customer bills as "closed" upon successful payment, and receipts were printed instantly.
After enjoying their meal, customers could easily handle their payments from the comfort of their table. With qlub’s quick processing time, customers no longer needed to queue at the cashier stations.
THE RESULTS
The implementation of qlub’s solution delivered immediate and measurable results, transforming Villa Gusto’s operations.
Over 80% of Villa Gusto’s customers adopted the qlub payment system, significantly reducing the need for manual cashier interventions.
With qlub’s ultra-fast checkout, customers now pay and leave without waiting in long queues, enhancing overall customer satisfaction.
The need for 12 cashiers was reduced to just 3, dramatically cutting payroll expenses.
Fewer cashier terminals and counters freed up space in the restaurant, contributing to a more organized and spacious dining area.
Without the bottleneck at checkout, customers could vacate their tables more quickly, allowing Villa Gusto to serve more guests during peak hours.
Villa Gusto successfully reduced its terminal hardware devices by enabling more customers to self-serve payments. This shift not only improved operational efficiency but also resulted in significant savings on maintenance and hardware costs.
A LOOK AHEAD
Looking forward, Villa Gusto plans to further enhance the customer experience by leveraging qlub’s advanced analytics and insights. The integration of qlub’s data-driven tools will allow the restaurant to gain a deeper understanding of customer behavior, peak hours, and payment preferences. This will enable Villa Gusto to optimize staffing even more effectively, introduce personalized promotions, and fine-tune the dining experience to meet evolving customer needs.
